Total Quality Management TQM' Term Paper Example | Topics and Well Written Essays - 3000 words

Total Quality Management TQM' - Term Paper Example The one common aspect was the urge to improve the â€Å"quality† of life. The desire to improve the quality of life was the major driving factor in all the advancements that were achieved through the journey from Stone Age to advanced civilization. The desire to make life easier urged humanity to find ways and processes that can improve the standards and quality of their life. As humanity started making strides in improving the quality of life, the concept of improving the quality standards started making influx in other fields as well especially in the business world. The introduction of the quality management in the business process changed the entire face of the business world as it helped them in improving their products and services day after day. Microsoft’s example is one of the best examples of improving quality. A business, which started its operations from a garage eventually, became the leader of the operating software industry. The major reason for its succe ss was the constant improvement in the operating software, which was used worldwide on personal and official level. They anticipated the demands of the market and thus were able to introduce improved and quality products and services to their users. ... What is Total Quality Management? The Total Quality Management includes three concepts. Firstly, â€Å"total† which emphasis that all the employees in the organisation know how to achieve the set standards of the company. Secondly, â€Å"quality† means the best possible level a product or outcome can achieve. Lastly, the management points out the commitment that is required from the employees to produce the desired results (Naagarazan, 2005). Total Quality Management is involved in the strategic planning process and involves the ideas that can produce the products and services, which exceed the expectation of the target customers. It promotes the concept of constant improvement, which is pivotal for the success of any organisation. Total Quality Management is an art that requires the involvement of every resource an organisation may have. Google is considered one of the best examples of Total Quality Management. Google when started its operations in 1998, the industry w as occupied with the giants like MSN and Yahoo. However, in very short span of time, three years to be precise, Google became the market leader of the search engine industry and to date enjoys almost 70 percent of the search engine market share followed by Bing, which stands at 9 percent. The major reason for the success of Google in this short span of time was the constant improvement in the procedures of search results. The results shown by Google are now considered to be the most accurate one with elimination of spam to a large extent, this is why Google became a giant and started to expand in the other industries as well (Garg and Mishra, n.d). Importance of Total Quality Management The dynamic nature of all the industries in the